Privacy Policy

Data Controller:
Zen Diamond GmbH
Schadowstrasse, 11
40212, Düsseldorf
Germany
info@zen-diamond.de

Phone: +49 211 38732323

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information regarding the handling of your data. The processing of your data is carried out on the basis of the GDPR as well as in accordance with § 96 Para. 3 TKG.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server merely automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the retrieval, the volume of data transferred, and the requesting provider (access data) and documents the retrieval. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. In accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in a correct presentation of our offer, which prevail in the context of a balancing of interests. All access data will be erased no later than thirty days after the end of your visit to the site. All access data are only processed for as long as is necessary to achieve the above-mentioned processing purposes.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in these countries: Türkiye. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission.

2. Data Processing for Contract Performance and Contact

2.1 Data Processing for Contract Performance

For the purpose of contract performance (including inquiries about and handling of any existing claims arising from warranty rights, performance disruptions, and the right of withdrawal, as well as any statutory update obligations) pursuant to Art. 6 Para. 1 Sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, because in these cases we imperatively require the data for contract performance and cannot dispatch the order without providing them. The specific data collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on disclosure to our service providers for the purpose of order, payment, and dispatch processing, can be found in the following sections of this privacy policy. After full execution of the contract, your data will be restricted for further processing and erased upon expiry of the retention periods under tax and commercial law pursuant to Art. 6 Para. 1 Sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to a broader data use that is permitted by law and about which we inform you in this statement.

Enterprise Resource Planning System

For order and contract processing, we use enterprise resource planning systems provided by external service providers. Our service providers act on our behalf within the framework of data processing on order. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the option described in this privacy policy.

Data Transfer for Age Verification

If your order includes goods whose sale is subject to age restrictions, we ensure through the use of a reliable procedure involving personal identity and age verification that the purchaser has reached the required minimum age. For this purpose, the SCHUFA IdentitätsCheck is used on our website. This service is operated by SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany (hereinafter: SCHUFA). To ensure the required minimum age, individual personal data (e.g., name, address, and date of birth) are transmitted to SCHUFA Holding AG in this context. A so-called identity check with Q-Bit is then carried out, which has been positively evaluated by the Commission for the Protection of Minors in the Media (KJM) for age verification. The transmission of data to SCHUFA serves to safeguard our legitimate interests in ensuring an offer that complies with youth protection legislation and complying with statutory provisions on youth protection in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR within the framework of a balancing of interests. A credit check does not take place in this respect.

2.2 Customer Account

Insofar as you have given your consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account and storing your data for future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a dedicated function in the customer account. Following deletion of your customer account, your data will be erased, provided you have not expressly consented to further use of your data pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to a broader data use that is permitted by law and about which we inform you in this statement.

2.3 Contacting Us

In the context of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 Para. 1 Sentence 1 lit. b GDPR when you voluntarily provide it to us when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such, because in these cases we imperatively require the data to process your contact inquiry. The specific data collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be erased, unless you have expressly consented to further use of your data pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to a broader data use that is permitted by law and about which we inform you in this statement.

Live Chat Tool Zendesk

For the purpose of customer communication, we use the live chat tool of Zendesk, Inc., 989 Market Street, San Francisco, CA 94103, USA ("Zendesk"). This serves to safeguard our legitimate interests in effective and improved customer communication in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR within the framework of a balancing of interests. Zendesk acts on our behalf.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission, Approved Binding Corporate Rules.

Live Chat Tool WhatsApp

For the purpose of customer communication, we use the live chat tool of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp"). This serves to safeguard our legitimate interests in effective and improved customer communication pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR within the framework of a balancing of interests. WhatsApp acts on our behalf. The phone numbers stored by us on our mobile device are automatically processed on servers of Meta companies headquartered at 1601 Willow Road, Menlo Park, California 94025, USA. In this process, only phone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted WhatsApp's terms of use and privacy policy are stored.

Our service providers are located and/or use servers in the following countries, for which the European Commission and the Swiss Federal Council have established an adequate level of data protection by decision: USA, Israel, United Kingdom.

The adequacy decisions for the USA serve as the basis for third-country transfers provided the respective service provider is certified. Certification is present.

Our service providers are located and/or use servers in these countries: Singapore.
For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission.

3. Data Processing for Shipping Handling

For the purpose of contract fulfillment pursuant to Art. 6 Para. 1 Sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the option described in this privacy policy.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping for us (drop shipping). These are considered shipping service providers within the meaning of this privacy policy.

Transfer of Data to Shipping Service Providers for Shipping Notification

If you have given us your express consent during or after your order, we will pass on your email address and telephone number to the selected shipping service provider pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR so that they can contact you prior to delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. Upon revocation, we will erase the data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to a broader data use that is permitted by law and about which we inform you in this statement. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the option described in this privacy policy.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

4. Data Processing for Payment Handling

When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Handling

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers or to
the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves contract fulfillment pursuant to Art. 6 Para. 1 Sentence 1 lit. b GDPR. In some cases, payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the
checkout process. In this respect, the privacy policy of the respective payment service provider applies.

Depending on the selected payment method, data transfers to third countries outside the EU/EEA may occur for which the European Commission has determined an adequate level of data protection by decision. Insofar as a data transfer takes place to third countries outside the EU/EEA for which the
European Commission has not issued an adequacy decision, the cooperation is based on Standard Contractual Clauses of the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact us using the option specified in this privacy policy.

4.2 Data Processing for Fraud Prevention and Optimization of Our Payment Processes

Where appropriate, we provide the aforementioned service providers with additional data, which they use together with the data necessary for processing the payment for the purpose of fraud prevention and optimizing our payment processes (e.g. invoicing, handling disputed payments, accounting support). Pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in protecting ourselves against fraud and ensuring efficient payment management within the framework of a balancing of interests.

4.3 Credit Check

If we make advance deliveries (when purchasing on account), we obtain an identity and credit report from service companies specialized in this area
(credit reference agencies). For this purpose, we transmit your personal data required for a credit check to:

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden
Germany

This serves to safeguard our legitimate interests pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR in assessing the creditworthiness and willingness to pay of our potential customers prior to concluding a contract, thereby avoiding default on purchase payments, and is necessary for the conclusion of the contract pursuant to Art. 22 Para. 2 lit. a GDPR. Appropriate measures to safeguard your rights, freedoms, and legitimate interests are taken into account. You have the opportunity to express your point of view and contest the decision by contacting the option described in this privacy policy. After full execution of the contract, your data processed for this purpose will be erased, unless you have expressly consented to further use of your data or we reserve the right to a broader data use that is permitted by law and about which we inform you in this statement.

4.4 Identity and Credit Check when Selecting Klarna Payment Services

Klarna Direct Debit, Pay Later via Klarna, Klarna Financing: If you decide to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR to transmit the data required for payment processing and identity and credit checks to Klarna. In Germany, the credit agencies named in Klarna's privacy policy may be used for identity and credit checks. Klarna uses the information obtained regarding the statistical probability of a payment default to make a balanced decision regarding the establishment, execution, or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time directly with Klarna.

4.5 Identity and Credit Check when Selecting Pay Later via PayPal and Ratepay

If you choose the payment method Pay Later (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask for your consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR allowing us to transmit the data required for payment processing and an identity and credit check to Ratepay. In Germany, the credit agencies mentioned in Ratepay's privacy policy may be used for identity and credit checks. Ratepay uses the information obtained on the statistical probability of payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this privacy policy. This may result in us no longer being able to offer you certain payment options. Additional notes on data protection at PayPal can be found here.

4.6 Installment Purchase Option

When selecting the installment payment option and granting the required data protection consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR, personal data (first name, last name, address, email, phone number, date of birth, IP address, gender) together with data required for transaction processing (product, invoice amount, due dates, total amount, invoice number, taxes, currency, order date, and order time) are transmitted for the purpose of processing this payment method to our partner TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nuremberg, Germany.

To verify the customer's identity or creditworthiness, our partner conducts queries and information requests with publicly accessible databases as well as credit agencies. The providers from whom information and, if applicable, credit information based on mathematical-statistical methods are obtained, as well as further details on the processing of your data after transmission to our partner TeamBank AG Nürnberg, can be found in its privacy policy, available here: https://www.easycredit-ratenkauf.de/datenschutz/
Our partner TeamBank AG Nürnberg uses the information received regarding the statistical probability of a payment default to make a balanced decision on the establishment, execution, or termination of the contractual relationship. You have the option to present your point of view and contest the decision by contacting our partner TeamBank AG Nürnberg. Consent to data transfer granted during the order process can be revoked at any time with effect for the future, even without giving reasons, by contacting us.

4.7 Engagement of Collection Agencies

We pass on your data to a commissioned collection agency, Novalnet AG Payment Institution (ZAG), Feringastraße 4, 85774 Unterföhring, Germany,
insofar as our payment claim has not been settled despite a prior reminder. In this case, the claim will be collected directly by the collection service provider. This serves the performance of the contract pursuant to Art. 6 Para. 1 Sentence 1 lit. b GDPR as well as the protection of our legitimate interests in the effective enforcement or assertion of our payment claim pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR within the framework of a balancing of interests.

5. Email Advertising

5.1 Email Newsletter with Subscription and Newsletter Tracking

If you subscribe to our newsletter, we use the data required for this purpose or separately communicated by you to send you our email newsletter regularly based on your consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a dedicated link provided in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to a broader data use that is permitted by law and about which we inform you in this statement.

We would like to point out that we evaluate your user behavior when sending the newsletter. For this evaluation, we also analyze your interaction with our newsletter by measuring, storing, and evaluating open rates and click-through rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the emails sent include single-pixel technologies (e.g., so-called web beacons, tracking pixels) stored on our website. For evaluations, we link in particular the following "newsletter data":

the page from which the page was requested (so-called referrer URL),
the date and time of the retrieval,
the description of the type of web browser used,
the IP address of the requesting computer,
the email address,
the date and time of registration and confirmation

and the single-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained within the newsletter may also include this ID.

If you do not wish newsletter tracking to take place, you can unsubscribe from the newsletter at any time as described above.

The information is stored for as long as you remain subscribed to the newsletter.

5.2 Newsletter Dispatch

The newsletter and the newsletter tracking described above may also be dispatched by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the option described in this privacy policy.

5.3 Sending Review Requests by Email

If you have given us your express consent to do so during or after your order pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR, we will use your email address to request a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request. Following revocation of your consent, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to a broader data use that is permitted by law and about which we inform you in this statement.

Review requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the option described in this privacy policy.

6. Cookies and Other Technologies

6.1 General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser on your next visit (persistent cookies). The storage duration can be found in the overview within the cookie settings of your web browser.

Protection of Privacy for Terminal Devices to provide the digital service explicitly requested by you. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require consent in this respect.

For functions that are not strictly necessary, the storage of information in your terminal device or access to information already stored in your terminal device requires your consent. We advise you that if consent is not granted, parts of the website may not be fully usable. Any consent you may have granted remains valid until you adjust or reset the respective settings in your terminal device.

Subsequent Data Processing via Cookies and Other Technologies

We use technologies that are strictly necessary for the use of certain functions of our website. Through these technologies, your IP address, time of visit, device and browser information, as well as information about your use of our website, are collected and processed. Within the framework of a balancing of interests, this serves our prevailing legitimate interests in an optimized presentation of our offer pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR.

In addition, we use technologies to fulfill legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy. Where applicable, we also use technologies that are not individually listed in this privacy policy. Further information on these technologies, including the respective legal basis for data processing, can be found on the Usercentrics platform. You can access this by clicking on the fingerprint button in the bottom right or left corner of the page.

Which Types of Cookies Are Used?

Cookie Settings

The cookie settings for your browser can be found under the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can click on the fingerprint button in the lower right or left corner of the page. If cookies are not accepted, the functionality of our website may be restricted.

6.2 Use of Usercentrics Consent Management Platform to Manage Consents

On our website, we use the Usercentrics Consent Management Platform ("Usercentrics") to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage, and document your legally required consent to the processing of your personal data by these technologies. Pursuant to Art. 6 Para. 1 Sentence 1 lit. c GDPR, this is necessary to fulfill our legal obligation under Art. 7 Para. 1 GDPR to be able to demonstrate your consent to the processing of your personal data, to which we are subject. Usercentrics is an offer provided by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, which processes your data on our behalf. When visiting our website, Usercentrics' web server stores a so-called server log file, which also contains your anonymized IP address, date and time of visit, device and browser information, and information on your consent behavior. Your data will be deleted after three years, unless you have expressly consented to further use of your data pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to a broader data use that is permitted by law and about which we inform you in this statement.

The adequacy decisions for the USA serve as the basis for third-country transfers provided the respective service provider is certified. Certification is present.

6.3 Information on Third-Country Transfers (Data Transfer to Third Countries)

We deploy technologies from service providers on our website whose registered offices and/or server locations may be in third countries outside the EU or EEA. If no adequacy decision by the EU Commission exists for such a country, an adequate level of data protection must be ensured by means of other appropriate safeguards.

Appropriate safeguards in the form of contractually agreed Standard Contractual Clauses of the EU Commission or Binding Corporate Rules are generally possible, but require a prior assessment by the contracting parties as to whether an adequate level of protection can be guaranteed. According to ECJ case law, it may be necessary to take additional protective measures in this regard.

In principle, we have agreed the Standard Contractual Clauses issued by the EU Commission with the technology providers we use who process personal data in a third country. Where possible, we also agree on additional guarantees to ensure that an adequate level of data protection is guaranteed in third countries without an adequacy decision.

Regardless of this, despite all contractual and technical measures, it may occur that the level of data protection in the third country does not correspond to that of the EU. For these cases, if necessary, we ask for your consent in accordance with Art. 49 Para. 1 lit. a GDPR for the transfer of your personal data to a third country as part of the cookie consent process. In particular, there is a risk that local authorities of the third country may obtain access rights to your personal data that are not sufficiently restricted from a European data protection perspective, that we as the data exporter or you as the data subject may not become aware of this, and/or that you may not have sufficient legal remedies available to prevent this and/or take action against such access.

In particular, the following countries are currently considered third countries without an adequacy decision by the EU Commission (example list):

China
Russia
Taiwan

You can find out to which third countries data is transferred by us in the data protection notices for the respective tool used and/or from our consent management platform (CMP).

7. Use of Cookies and Other Technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for individual technologies, this is done on the basis of your consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR. Once the purpose no longer applies and we end the use of the respective technology, the data collected in this context will be deleted. You may revoke your consent at any time with effect for the future. Further information on your options for revocation can be found in the section "Cookies and Other Technologies". Further information, including the basis of our cooperation with individual providers, can be found under the respective technologies. If you have questions about the providers and the basis of our cooperation with them, please contact us using the option described in this privacy policy.

7.1 Use of Google Services

We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Information automatically collected by Google technologies regarding your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for individual technologies, data processing is carried out based on an agreement concluded between joint controllers pursuant to Art. 26 GDPR. Further information on data processing by Google can be found in Google's Privacy Policy.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on Standard Contractual Clauses of the European Commission.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing takes place on the basis of an order processing agreement with Google.

For the purpose of optimized marketing of our website, we have enabled the data sharing settings for "Google products and services". This allows Google to access data collected and processed by Google Analytics and subsequently use it to improve Google services. Data sharing with Google under these settings takes place on the basis of an additional agreement between joint controllers. We have no influence on subsequent data processing by Google.

For the purpose of optimized marketing of our website, we use the so-called User ID feature. With the help of this feature, we can assign your interaction data from one or more sessions across our online touchpoints to a unique, permanent ID, allowing us to analyze your user behavior across devices and sessions.

For web analysis, the extension function of Google Analytics Google Signals enables so-called "cross-device tracking". Insofar as your internet-enabled devices are linked to your Google Account and you have activated the "personalized advertising" setting in your Google Account, Google can generate reports on your user behavior (in particular cross-device user numbers), even if you switch your end device. Processing of personal data by us does not take place in this respect; we merely receive statistics generated on the basis of Google Signals.

Google Ads

For advertising purposes in Google search results as well as on third-party websites, the so-called Google Remarketing cookie is set when visiting our website. It automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information, and information about your use of our website) and by means of a pseudonymous cookie ID based on the pages you visit. Further data processing takes place only if you have activated the "personalized advertising" setting in your Google Account. If you are logged into Google during your visit to our website in this case, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we measure your subsequent user behavior via Google Ads Conversion Tracking if you reached our website via a Google Ads advertisement. Cookies may be used for this purpose, and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us such as visiting a website or subscribing to a newsletter) may be collected, from which user profiles are created using pseudonyms.

Google Maps

For the visual representation of geographical information, Google Maps collects data about your use of Maps functions, in particular your IP address and location data, transmits it to Google, and it is subsequently processed by Google. We have no influence on this subsequent data processing.

Google reCAPTCHA

For the purpose of protection against misuse of our web forms and spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information, and information about your use of our website) and carries out an analysis of your use of our website using a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. Reading or saving personal data from the input fields of the respective form does not take place.

Google Fonts

For the uniform presentation of content on our website, the script code "Google Fonts" collects data (IP address, time of visit, device and browser information), transmits it to Google, and it is subsequently processed by Google. We have no influence on this subsequent data processing.

Google Tag Manager

Through Google Tag Manager, we can manage various codes and services on our website. When implementing individual tags, Google may under certain circumstances also process personal data (e.g. IP address, online identifiers (including cookies)). Data processing is carried out based on an agreement on data processing on behalf of Google.

By using Google Tag Manager, integration of various services/technologies can be achieved.
If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains effective for all affected tracking tags integrated by Google Tag Manager.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin using the extended data protection mode we deploy, transmitted to Google, and subsequently processed by Google only when you play a video.

7.2 Use of Microsoft Services

We use the technologies described below from Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland ("Microsoft"). Data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Information automatically collected by Microsoft technologies about your use of our website is generally transmitted to a server of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, and stored there. Further information on data processing by Microsoft can be found in Microsoft's Privacy Statement.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on Standard Contractual Clauses of the European Commission.

Microsoft Advertising

For advertising purposes in Bing, Yahoo, and MSN search results as well as on third-party websites, the so-called Microsoft Advertising Remarketing cookie is set when visiting our website, enabling interest-based advertising through automatic collection and processing of data (IP address, time of visit, device and browser information, as well as information on your use of our website) and by means of a pseudonymous cookie ID based on the pages visited by you.

For website analysis and event tracking, we measure your subsequent user behavior via Microsoft Advertising Universal Event Tracking (UET) if you reached our website via a Microsoft Advertising ad. Cookies may be used for this purpose, and data (IP address, time of visit, device and browser information, as well as information on your use of our website based on events specified by us such as visiting a website or subscribing to a newsletter) may be collected, from which user profiles are created using pseudonyms. Insofar as your internet-enabled devices are linked to your Microsoft account and you have not deactivated the "Interest-based ads" setting in your Microsoft account, Microsoft can generate reports on user behavior (in particular cross-device user numbers), even if you switch your end device (so-called "cross-device tracking"). Processing of personal data does not take place by us in this respect; we merely receive statistics generated on the basis of Microsoft UET.

7.3 Use of Facebook Services

Use of Facebook Pixel

We use the Facebook Pixel within the scope of the technologies presented below provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). With the Facebook Pixel, data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events defined by us such as visiting a website or newsletter registration) are automatically collected and stored, from which user profiles are created using pseudonyms. In the context of the so-called advanced matching, hashed information for matching purposes with which individuals can be identified (e.g., names, email addresses, and phone numbers) is additionally collected and stored. For this purpose, when you visit our website, a cookie is automatically set by the Facebook Pixel, which automatically enables recognition of your browser when visiting other websites by means of a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activities and to provide other services associated with website usage, in particular personalized and group-based advertising.
The information automatically collected by Facebook (by Meta) technologies about your use of our website is generally transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Further information on data processing by Facebook can be found in Facebook's (by Meta) Privacy Policy.
Our service providers are located and/or use servers in the following countries, for which the European Commission and the Swiss Federal Council have established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decisions for the USA serve as the basis for third-country transfers provided the respective service provider is certified. Certification is present.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission.

Facebook Analytics

Within the scope of Facebook Business Tools, statistics on visitor activities on our website are created from data collected using the Facebook Pixel regarding your use of our website. Data processing is carried out based on an agreement on data processing on behalf of Facebook (by Meta). Your analysis serves the optimal presentation and marketing of our website.

Facebook Ads (Ads Manager)

Via Facebook Ads, we advertise this website on Facebook (by Meta) as well as on other platforms. We determine the parameters of the respective advertising campaign. For the exact implementation, in particular the decision on the placement of ads for individual users, Facebook (by Meta) is responsible. Unless otherwise specified for individual technologies, data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. The joint responsibility is limited to the collection of data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this.

On the basis of statistics created via Facebook Pixel regarding visitor activities on our website, we operate group-based advertising on Facebook (by Meta) via Facebook Custom Audience by determining the characteristics of the respective target group. In the context of the advanced matching used to determine the respective target group (see above), Facebook (by Meta) acts as our processor.

On the basis of the pseudonymous cookie ID set by Facebook Pixel and the collected data on your usage behavior on our website, we operate personalized advertising via Facebook Pixel Remarketing.

Via Facebook Pixel Conversions, we measure your subsequent user behavior for web analysis and event tracking if you reached our website via an advertisement from Facebook Ads. Data processing is carried out based on an agreement on data processing on behalf of Facebook (by Meta).

7.4 Other Providers of Web Analytics and Online Marketing Services

Use of Hotjar for Web Analysis

For the purpose of website analysis, technologies from Hotjar Ltd., Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar") automatically collect and store data (IP address, time of visit, device and browser information, as well as information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized user profiles will not be merged with personal data about the bearer of the pseudonym without express consent to be granted separately. Hotjar acts on our behalf.

Use of Vimeo Video Plugin to Integrate Third-Party Content

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the video plugin of Vimeo Inc., 330 West 34th Street, 5th Floor, New York 10011, USA ("Vimeo"), transmitted to Vimeo, and subsequently processed by Vimeo. Data processing is carried out based on an agreement between joint controllers pursuant to Art. 26 GDPR. Google Analytics is automatically integrated into the Vimeo video plugin. For website analysis purposes, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Information automatically collected by Google regarding your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and is then immediately deleted before traffic is forwarded to other Google servers for processing. We have no influence on or access to data processing by Vimeo, including the settings and results of Google Analytics.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on Standard Contractual Clauses of the European Commission.

8. Integration of the Trusted Shops Trustbadge/ Other Widgets

Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected reviews) and to offer Trusted Shops products to buyers after an order.

Pursuant to Art. 6 Para. 1 Sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in optimal marketing by enabling safe shopping within the framework of a balancing of interests. The Trustbadge and the services advertised with it are offered by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible under data protection law pursuant to Art. 26 GDPR. Below, we inform you about the essential contractual content pursuant to Art. 26 Para. 2 GDPR within the scope of these data protection notices.

Within the framework of joint responsibility existing between us and Trusted Shops SE, please preferably contact Trusted Shops for data protection questions and to assert your rights using the contact options specified in their Privacy Policy. Regardless of this, you can always contact the controller of your choice. Your inquiry will then, if necessary, be passed on to the other controller for a response.

8.1 Data Processing when Integrating the Trustbadge/ Other Widgets

The Trustbadge is provided by a US Content Delivery Network (CDN) provider. An adequate level of data protection is ensured by an adequacy decision of the EU Commission (available here) or the Swiss Federal Council (available here). Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework or Swiss-U.S. Data Privacy Framework (together "DPF"). Further information can be obtained here. Insofar as service providers used are not certified under the DPF, Standard Contractual Clauses have been concluded as appropriate safeguards.

When calling up the Trustbadge, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of retrieval, transferred data volume, and requesting provider (access data), documenting the retrieval. The IP address is anonymized immediately after collection so that stored data cannot be assigned to your person. Anonymized data is used in particular for statistical purposes and error analysis.

8.2 Data Processing After Order Completion

If you have given your consent, the Trustbadge accesses order information (order total, order number, purchased product if applicable) stored in your terminal device as well as your email address after order completion, and your email address is hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops together with the order information in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR.
This serves to check whether you are already registered for services from Trusted Shops. If this is the case, further processing takes place in accordance with the contractual agreement made between you and Trusted Shops. If you are not yet registered for the services or do not grant consent to automatic recognition via the Trustbadge, you will subsequently be given the opportunity to manually register for the use of the services or complete protection under your existing user agreement, if applicable.

For this purpose, after completing your order, the Trustbadge accesses the following information stored in the terminal device used by you: order total, order number, and email address. This is necessary so that we can offer you buyer protection. Transmission of data to Trusted Shops occurs only when you actively decide to complete buyer protection by clicking the corresponding button in the so-called Trustcard. If you choose to use the services, further processing is governed by the contractual agreement with Trusted Shops pursuant to Art. 6 Para. 1 lit. b GDPR, in order to complete your registration for buyer protection and secure the order, as well as to send you review invitations by email afterwards, if applicable.

Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. Legal basis is Art. 6 Para. 1 lit. f GDPR for the purpose of ensuring trouble-free operation. In this context, processing in third countries (USA and Israel) may take place. An adequate level of data protection is ensured by an adequacy decision of the EU Commission, available for the USA here and for Israel here. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information can be obtained here. Insofar as service providers used are not certified under the DPF, Standard Contractual Clauses have been concluded as an appropriate guarantee.

Notwithstanding the previous paragraph, the following applies to personal data concerning Switzerland: Until the adoption of the Swiss adequacy decision for the USA, data transfers continue to rely on Standard Contractual Clauses of the European Commission.

9. Social Media

9.1 Social Buttons from Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), Pinterest, WhatsApp

Social buttons from social networks are used on our website. These are integrated into the page merely as HTML links, so that when our website is called up, no connection is established with the servers of the respective provider yet. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There, you can, for example, click the Like or Share button.

9.2 Our Online Presence on Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), YouTube, Pinterest

Insofar as you have granted your consent pursuant to Art. 6 Para. 1 Sentence 1 lit. a GDPR to the respective social media operator, when visiting our online presences on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and setting options in this regard to protect your privacy, can be found in the providers' privacy notices linked below. Should you still require assistance in this regard, you can contact us.

Facebook (by Meta) is an offer provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). Information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Data processing within the scope of visiting a Facebook (by Meta) fan page takes place on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Page Insights Data) can be found here.

The adequacy decisions for the USA serve as the basis for third-country transfers provided the respective service provider is certified. Certification is present.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission.

X is an offer provided by Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("X"). Information automatically collected by X about your use of our online presence on X is generally transmitted to a server of X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, and stored there.

Our service providers are located and/or use servers in these countries, for which the European Commission has determined an adequate level of data protection by decision: Brazil. For these countries, there is no adequacy decision by the Swiss Federal Council. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on

Instagram (by Meta) is an offer provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). Information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, and stored there. Data processing within the scope of visiting an Instagram (by Meta) fan page takes place on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Page Insights Data) can be found here.

The adequacy decisions for the USA serve as the basis for third-country transfers provided the respective service provider is certified. Certification is present.

YouTube is an offer provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on Standard Contractual Clauses of the European Commission.

Pinterest is an offer provided by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). Information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA, and stored there.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on Standard Contractual Clauses of the European Commission.

10. Contact Options and Your Rights

10.1 Your Rights

As a data subject, you have the following rights:

pursuant to Art. 15 GDPR, the right to demand information about your personal data processed by us within the scope specified therein;
pursuant to Art. 16 GDPR, the right to demand without undue delay the rectification of inaccurate personal data or completion of your personal data stored by us;
pursuant to Art. 17 GDPR, the right to demand the erasure of your personal data stored by us, unless further processing is necessary
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest; or
- for the establishment, exercise, or defense of legal claims;
pursuant to Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
- the accuracy of the data is contested by you;
- the processing is unlawful, but you oppose its erasure;
- we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims; or
- you have objected to processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR, the right to receive your personal data provided to us in a structured, commonly used, and machine-readable format or to request transmission to another controller;
pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your habitual residence, your place of work, or our company headquarters for this purpose.

Right to Object

Insofar as we process personal data as explained above to safeguard our legitimate interests that prevail within the framework of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you are only entitled to object if there are grounds arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

This does not apply if processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

10.2 Contact Options

For questions regarding the collection, processing, or use of your personal data, for information, rectification, restriction, or erasure of data, as well as revocation of granted consents or objection to a specific use of data, please contact us directly using the contact details in our Legal Notice (Impressum).

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