Right of Withdrawal

Withdrawal policy

Consumers have a thirty-day right of withdrawal.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Zen Diamond Gmbh, Schadowstrasse, 40212 Düsseldorf, Germany, info@zen-diamond.de, telephone: 08002111213) of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, though it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may refuse the reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You only have to pay for any loss in value of the goods where that loss in value is attributable to handling of the goods that was not necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer's personal requirements.

Special notes
If you finance this contract by means of a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already been received by us when the withdrawal takes effect, your lender assumes our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the withdrawal or the return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currency or derivatives).

If you wish to avoid any contractual commitment as far as possible, exercise your right of withdrawal and additionally withdraw from the loan agreement, if you are also entitled to a right of withdrawal in that respect.

Voluntary right of return

Contracts for rings that have been personalised by an engraving on the inside may be withdrawn from within the scope of the right of withdrawal. In this case, however, a processing fee of 5% of the purchase price is charged. The fee amounts to at least EUR 20 and no more than EUR 200.

Your statutory rights of withdrawal remain unaffected.

Individually adjusted wedding rings

Wedding rings that have been individually adjusted or personalised for the customer (for example with an inside engraving) are excluded from the right of withdrawal, the right of exchange and any subsequent size adjustment.

As these products are manufactured or altered specifically to the customer's requirements, return, exchange or subsequent adjustment of the ring size is not possible once the order has been completed.

Different return cost arrangement for Germany
We bear the direct cost of returning the goods if the return is made within Germany.

Return labels
Without prejudice to your statutory rights, free return labels are provided to you for your return within Germany. If you use these return labels, the return is free of charge for you. The return label is provided to you by e-mail.