0.25 ct. Ace of Spades Silver Necklace

At Zen Diamond, we believe that trust begins with a seamless and secure shopping experience. That is why your satisfaction is at the center of everything we do.
On this page, you will find all the essential information regarding our shipping and return policies, allowing you to shop with complete confidence and peace of mind.

Free Shipping
All orders are shipped free of charge. Your jewelry pieces are fully insured throughout the entire transit and securely delivered to the specified delivery address.
To ensure safe receipt, a signature is required for all deliveries. Additionally, shipping is discreet, with no indication of the package's contents on the outer packaging.
Please note that insurance coverage ends upon successful delivery to the recipient.

Free Returns
You can return your order to us free of charge within 30 days of receiving the item. Following the receipt and inspection of the return, the purchase amount will be refunded using the original payment method.
For returns within Germany, we provide you with a pre-paid return label free of charge.
You also have the option to return your purchase in person at one of our Zen Diamond stores.

Exceptions
Custom-made jewelry items and products crafted according to the customer's personal specifications are excluded from the right of cancellation and return.
A right of cancellation applies to rings personalized with an inner engraving. However, in the event of a return, a processing fee equal to 5% of the purchase price will be charged. The fee will be a minimum of €20 and a maximum of €200.
Items showing signs of wear or damage caused by improper handling are excluded from returns.
Additional shipping costs exceeding standard shipping are non-refundable.